Office and Appointment FAQs

Dermatology & Aesthetic Care FAQs

How can we best serve you? Communication between you and our office is of key importance to us. In addition to the expert professional medical care we provide, we are equally proud of our efficient and courteous support staff. We want your office experience to reflect our friendly atmosphere and our attention to you and your individual needs and concerns.

Frequently Asked Questions

Insurance plans vary significantly. Coverage and benefits will be specific to your state, your employer, and your specific insurance plan.

You need to have the following to verify coverage prior to making your appointment:

  • Current insurance card – make sure you have your current insurance card (from this year)
  • Active plan – make sure your current insurance plan is active and ask what skin care providers are in your network

We will verify eligibility and benefits:

  • Coverage will vary based on the type of service and provider.
  • If you have an HMO, we will need an active referral for dermatology services.

NOTE: We can verify eligibility and some of your benefits. For all benefit information, reach out to your insurance carrier. Ultimately, you, the patient, are responsible for understanding your insurance coverage and for ensuring your services are covered and/or paid.

We respect your time and make every effort to see you at your scheduled time. We ask that you are on time for your appointment to prevent impacting others scheduled after you. This is especially important if you are scheduled for a procedure. Procedure appointments require a longer amount of time and are most difficult to “work in” as they also require their full scheduled time allotment. If you are late for your appointment, we may need to reschedule the appointment.

We request 24 hours notice if you need to cancel or reschedule an appointment. This allows us to use the time for other patients. We do have a charge of $25.00 for the second time you miss an appointment, without notifying the office.

At Dermatology & Aesthetic Care, every member of our team strives to make your appointment as convenient and comfortable as possible. We are also dedicated to the highest quality skin care, and we approach your skin health holistically.

As a patient of Pinnacle, no matter what the reason is for your appointment, we work with you to ensure the early detection and prevention of skin cancer. Skin cancer is the leading cause of cancer in the U.S., and everyone is at risk. Therefore, all our patients are given expert advice on how to safeguard your skin.

What else should you expect at your appointment? Below is a summary:


At check-in, we will welcome you and update any changes to your patient file. We will scan your ID and insurance card. We will also collect any applicable co-pays.

During your appointment:

A nurse or medical assistant will take your health history, and then you and our team will discuss the reason for the visit. At that time, the nurse or medical assistant will let you know what to expect when you meet with the provider. Appointment times vary, but most health histories and reviews of skin conditions take less than 15 minutes. During your visit with your provider, you will learn of various treatment options. If necessary, you and your provider will also discuss the uses and indications of any recommended medications or skin care routines.


At check-out, we will schedule you for your next appointment. Our team will also ask you if you need any sunscreens or skin products. As always, you can also get free shipping of sunscreens and more at After your appointment, you will receive a text from us with a link to provide a review of your appointment.

For billing questions or concerns, please call (833) 257-7546 and ask to be re-directed to the location where you received treatment. The local team can answer your billing questions. For a list of locations and phone numbers, visit our location page.

We pride ourselves on providing individualized care for your specific skin condition, skin type and skin needs. Therefore, questions about your medications are best answered by a member of your local care team. Please call your us with any questions - do not hesitate - we are happy to help!

You can pay your bill on the on the 'Pay My Bill' tab at the top of this page. You will need your statement with the invoice number and amount owed.